Warranty Policy
At Aozoom, we take pride in offering a limited warranty to the original purchaser, demonstrating our commitment to effectively address your concerns.
Warranty Period
All Aozoom products are covered by a 2-year warranty, starting from the date of purchase. This warranty is applicable exclusively to products bought directly from Aozoom.com or authorized dealers.
Clearance Sale Products
Please note the following information regarding products on "Clearance Sale" in our store:
- •"Final Sale" Policy: All items on clearance sale are considered "Final Sale". Once the product is shipped, we cannot accept returns, exchanges, or provide warranty services unless there is a quality problem with the product itself.
- •Quality Problem Exception: If you encounter any quality issues with the product, please reach out to our customer service team for assistance.
Recommended Purchase Channel
For the best possible support experience, we strongly recommend purchasing Aozoom products through the official Aozoom website or authorized dealers. This ensures more efficient service and quicker support response times.
For any inquiries or assistance, you can reach our support team via email at support@aozoomusa.com
Frequently Asked Questions
What Is Not Covered by the Official Warranty?
Our official warranty does not cover the following situations:
- ×Products received through giveaways
- ×Damage from improper installation or misuse
- ×Intentional modifications
- ×Damage exceeding normal wear and tear
- ×Items not manufactured by us
- ×Items not sold by us or authorized resellers
- ×Misuse or mishandling of the product
- ×Theft or loss of the product
- ×Non-quality-related issues (after 30 days)
- ×Installation, labor, or towing costs
What Happens After a Warranty Claim Is Approved?
Once a warranty claim is approved, please allow up to 3 business days for processing. If approved, Aozoom will replace the defective product with an identical item. If the defective product is no longer available, we will replace it with a product of comparable value and performance.
What If I Don't Have Proof of Purchase?
If you made your purchase through our official website, we can locate your order information using your email address, name, or shipping address. If your product was a gift, please ensure you have the original order number for warranty claims.
Will the Warranty Be Renewed if My Product Is Replaced?
The warranty continues from the date of your original purchase and is not renewed after a replacement is provided.
Please note that Aozoom reserves the right, at its sole discretion and without liability to you or any third party, to modify, suspend, or terminate this warranty at any time.